FAQ

When will I receive my order?

Orders are shipped from our partners in China, the US, and Europe, depending on the item and destination.

Delivery times vary by region and may take up to 45 days in some cases.
On average:

  • Europe & UK: 10–25 days

  • United States: 10–25 days

  • Other regions: 15–45 days

You’ll receive a tracking link as soon as your order ships.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and order details.
You’ll always see the final shipping price before completing your purchase.

Do you ship worldwide?

Yes, we ship worldwide.

Shipping, duties & customs

Import duties, taxes, and customs fees are the responsibility of the buyer.
These charges are determined by local authorities and are not charged, collected, or handled by SABA.

SABA is not responsible for customs-related delays, fees, or clearance issues.

Can I track my order?

Yes. Once your order ships, you’ll receive a tracking link by email.

Can I change or cancel my order after purchase?

Once an order is placed, it cannot be changed or canceled.
Please review your order carefully before completing your purchase.

What happens if my package is delayed?

Delivery times may vary due to shipping conditions or customs processing.
While delays can occur, tracking information will always be provided.

What if my order arrives damaged?

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging.
We’ll review the case and assist you accordingly.

Products & Materials

Where are SABA products made?

SABA is a US-based company working with carefully selected manufacturing partners.

Our products are manufactured in China, where a large part of the global fashion and jewelry industry is produced today.
We collaborate with experienced suppliers who combine craftsmanship, technical expertise, and modern production standards.

Quality comes from people, not geography.

What materials are used?

Our jewelry is primarily made with 925 sterling silver, with selected pieces offering an 18k gold plated option.

Depending on the design, we also work with natural stones and lab-created stones, including zircon and moissanite.
Material details for each item — including clothing and accessories — are listed in the individual product descriptions.

A limited selection of special men’s jewelry pieces is made with stainless steel, chosen for durability and wear.

Is the jewelry hypoallergenic?

Our pieces are made with materials commonly considered hypoallergenic.
However, individual sensitivities may vary.

Will gold plated items fade over time?

Gold plated items may naturally fade over time, depending on wear and care.
Proper care will help preserve the finish.

How should I care for my jewelry?

Avoid contact with water, perfumes, lotions, and chemicals.
Store your jewelry in a dry place and handle it with care.

Are the stones natural?

We work with a mix of natural stones and lab-created stones, depending on the piece.

This includes zircon and moissanite, selected for their clarity, durability, and color, as well as natural stones used in specific designs.
Exact stone details are always specified in each product description.

Returns & Store Credit

Returns

We accept returns within 14 days of delivery, provided items are unused, unworn, and in original condition.

Instead of refunds, we offer store credit for approved returns.
Shipping costs are non-refundable.

How do store credits work?

Approved returns are issued as store credit, which can be used toward future purchases.

How long is store credit valid?

Store credit is valid indefinitely.

Can I return sale or discounted items?

Sale or discounted items are final sale and cannot be returned,
except in cases where the item arrives damaged.

Payments

Which payment methods do you accept?

We accept the following payment methods:

  • Credit cards

  • PayPal

  • Apple Pay

  • Google Pay

  • PIX (available for Brazil only)

All payments are processed securely.

How can I contact SABA?

For any questions, please contact us at [contact@saba-saba.store].