CUSTOMER CARE

We’re here to help.

For questions about orders, shipping, returns, or products, please reach out to us by email. We do our best to respond within 1–3 business days.

Contact

Email: contact@saba-saba.store

When contacting us, please include:

Your order number (if applicable)
A brief description of your question or issue

This helps us assist you more efficiently.

Orders & Shipping

For information about delivery times, tracking, shipping costs, and customs, please refer to our FAQ and Shipping Policy pages.

Returns & Store Credit

Details about returns, store credit, and eligibility can be found in our Returns Policy and FAQ.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the item and packaging so we can review the case.

We appreciate your patience and understanding.
Good things take time.

HELLO, SABA.

FAQ

We accept returns within 14 days of delivery.
Returned items must be unused, unworn, and in original condition.Instead of refunds, we offer store credit, valid for future purchases.
Once approved, the credit will be issued to your account.Shipping costs are non-refundable.
Custom or worn items are not eligible for return.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information.

Orders are shipped from our partners in China, the US, and Europe, depending on the item and destination. Delivery times vary by region and can take up to 45 days in some cases.

On average:

Europe & UK: 5–15 days
United States: 5–15 days
Other regions: 15–45 days

You’ll receive a tracking link as soon as your order ships.
We ask for a bit of patience, good things take time.

SABA is a US-based company working with carefully selected manufacturing partners.

Our products are manufactured in China, where a large part of the global fashion and jewelry industry is produced today.

We collaborate with experienced suppliers who combine technical expertise, craftsmanship, and modern production standards.

China has a long tradition of jewelry and accessories manufacturing, and we are proud to work with partners who know how to produce quality pieces at scale — responsibly and with attention to detail.

Shipping costs are calculated at checkout based on your location and order details.

Please note that import duties, taxes, and customs fees are the responsibility of the buyer.

These charges are determined by local authorities and are not collected, billed, or controlled by SABA.

SABA is not responsible for delays, fees, or issues related to customs clearance.

Country/Region

Language